We are SonoTrix
CS-Cart Services & Solutions
Professional CS-Cart development, support, and consulting services tailored for your business. We design your future with cutting-edge e-commerce solutions.
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What We Offer
Comprehensive CS-Cart services to help your business grow
Development
Custom CS-Cart development, design enhancements, and feature upgrades crafted for your store. We deliver stable solutions with clean, efficient code and industry-standard practices.
Technical Support
Reliable technical support and fast issue resolution during official working hours, ensuring your CS-Cart store runs smoothly with expert assistance whenever you need it. See Pricing
Consulting
Strategic consulting from senior technical experts to guide your key decisions. We provide advice on architecture, scalability, and long-term business growth.
Security & DevOps
Comprehensive security assessments, server infrastructure management, and DevOps solutions for enterprise-level stores. We keep your CS-Cart environment secure, optimized, and reliable.
Integration
Seamless API integrations with payment gateways, shipping providers, and third-party services. We connect your CS-Cart store to the tools you need to succeed.
Optimization
Performance optimization, SEO enhancements, and conversion rate improvements. We boost speed, search visibility, and user experience to maximize your sales. Learn More..
CS-Cart Mobile App
Fully customizable mobile app for CS-Cart, designed to increase conversions, enhance engagement, and deliver a fast, modern shopping experience on iOS and Android. Learn More..
+40 Ready-to-Use Add-ons
Library of 40+ plug-and-play CS-Cart add-ons covering performance, UX, marketing, payments, and shipping. Ready to install and instantly enhance your store.
Our Work Process
How We Work
A clear, structured workflow designed for reliable, high-quality delivery across all CS-Cart projects and technical services.
Discovery
We analyze your business model, store structure, and technical challenges to fully understand what needs to be achieved.
Planning & Scope
We define requirements, outline tasks, estimate hours, and create a practical roadmap that aligns with your goals.
Solution Design
We design the technical approach—whether it's custom development, performance enhancement, or system optimization—ensuring it fits your workflow and future growth.
Development & Implementation
We build, customize, configure, and integrate CS-Cart features with clean code, proper standards, and a focus on stability.
Quality Assurance
We test thoroughly: functionality, performance, compatibility, UI/UX, and edge-cases to ensure the solution works flawlessly.
Deployment & Support
We launch the solution into your live environment smoothly, then provide continuous support, monitoring, fixes, and improvements as needed.
Our Pricing
Check Our Latest Rates
Choose the perfect package for your business needs
Hours Distribution:
- 3h Web Development
- 5h Inquiries
- 3h Technical Support
- 2h Infrastructure & Security Troubleshooting
- 1h Consulting Services
Included Services:
- Add-ons installation
- Backend configuration
- CSS customization
- Layout content customization
- Front Bug fixes
- Translation of interface sections if required
- Limited support requests
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting up to 1–2 hours per month
Not Included:
- Modifications to hosting/server configuration
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services
- Quick support via online chat or WhatsApp
- Quick customizations beyond plan scope
- CS-Cart upgrade services
- Repeated recommendations or performance checks
- Custom development & integration beyond included scope
- Web server configuration
Hours Distribution:
- 8h Web Development
- 12h Inquiries
- 8h Technical Support
- 4h Infrastructure & Security Troubleshooting
- 2h Consulting Services
- 2h Upgrade Services
- 3h Investigation & Tracing
Included Services:
- Add-ons installation
- Backend configuration
- CSS customization
- Layout content customization
- Front Bug fixes
- Translation of interface sections if required
- Unlimited support requests within the scope of included features
- CS-Cart upgrade service 20 Hours
- Modifications to hosting/server configuration within allocated hours
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting up to 3 hours per month
Not Included:
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services
- Quick support via online chat or WhatsApp
- Quick customizations beyond plan scope
- Repeated recommendations or performance checks
- Custom development & integration beyond included scope
- Web server configuration
Hours Distribution:
- 18h Web Development
- 18h Inquiries
- 15h Technical Support
- 10h Infrastructure & Security Troubleshooting
- 4h Consulting Services
- 4h Upgrade Services
- 4h Investigation & Tracing
- 2h Meetings & Communications
Included Services:
- Add-ons installation
- Backend configuration and optimization
- CSS customization
- Layout content customization
- Front Bug fixes
- Translation of interface sections if required
- Unlimited support requests within the scope of included features
- CS-Cart upgrade service up to 40 hours per month
- Minor customizations and adjustments within plan hours
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services within plan hours
- Quick support via online chat or WhatsApp during business hours
- Modifications to hosting/server configuration within allocated hours
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting up to 5 hours per month
- Assistance with backend optimizations and minor performance improvements
- Web server configuration within allocated hours
Not Included:
- Extensive customizations beyond plan scope
- Repeated recommendations or full performance audits
- Custom development & integration beyond included scope
Hours Distribution:
- 45h Web Development
- 40h Inquiries
- 35h Technical Support
- 25h Infrastructure & Security Troubleshooting
- 6h Consulting Services
- 7h Upgrade Services
- 7h Investigation & Tracing
- 2h Meetings & Communications
Included Services:
- Add-ons installation
- Backend configuration and optimization
- CSS customization
- Layout content customization
- Front-end bug fixes
- Translation of interface sections if required
- Unlimited support requests within the scope of included features
- CS-Cart upgrade service up to 40 hours per month
- Minor customizations and adjustments within plan hours
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services within plan hours
- Quick support via online chat or WhatsApp during business hours
- Quick customizations within plan scope
- Performance checks and recommendations
- Custom development & integration within plan hours
- Modifications to hosting/server configuration within allocated hours
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting within allocated hours
- Assistance with backend optimizations and minor performance improvements
- Extended support availability
Additional Services:
Not Included:
- Modifications beyond allocated hours without approval
- Extensive customizations requiring separate proposals
Overage Rates (When Quota is Exceeded)
Additional hours beyond your plan quota are billed at the following rates:
* Rates apply to hours consumed beyond your monthly plan quota
Service Level Agreement (SLA)
1. Response Time
Starter & Essential Support: Within 24 business hours (Sun–Thu, 9:00 AM – 5:00 PM GMT+2).
Advanced & Premium Care: Within 4–6 business hours; critical issues within 2 hours.
2. Resolution Time
Starter Support: Minor issues resolved in 48–72 hours.
Essential Support: Minor/medium issues resolved in 24–48 hours.
Advanced Support: Medium/complex issues resolved within 24 hours; high-priority within 12 hours.
Premium Care: Critical issues prioritized; 12 hours for urgent, 24 hours for non-critical.
3. Availability
Support is provided during official working hours (Sun–Thu, 9:00 AM – 5:00 PM GMT+2).
4. Ticket Handling & Updates
All requests are tracked via SonoTrix Help Desk.
Starter & Essential: automatic status updates via email.
Premium Care: proactive ticket creation, progress monitoring, and optional WhatsApp alerts during business hours.
5. Hours & Overages
Each plan includes defined monthly hours distributed across different service types (see Hours Distribution in each plan).
Flexible Hour Usage: Hours are flexible within your total monthly quota. For example, if you use 6 hours of Consulting Services and don't use any Web Development hours, you still pay your fixed monthly plan price ($700 for Advanced Support). You can use any combination of service types as long as you stay within your total quota.
Type-Specific Quota Limits: Once you complete the allocated hours for a specific service type, you cannot replace those hours with unused hours from another type. Additional hours for that specific type will be billed at overage rates (see Overage Rates section for detailed rates).
Invoice Calculation: Your invoice is based on actual timesheet usage and real hours consumed. If you stay within your total monthly quota, you pay the fixed plan price regardless of which service types you use.
Each plan allows a maximum number of extra hours before requiring approval: Starter: 5h, Essential: 10h, Advanced: 10h, Premium: 20h.
Tasks exceeding the maximum extra hours require a separate proposal and approval before work begins.
6. Escalation Policy
Tickets unresolved past SLA are escalated to a Senior Technical Lead.
Premium Care clients receive priority escalation and direct contact with technical managers.
7. Reporting & Analytics
We share all available reports in our Help Desk, including Tasks, Tickets, and Projects. All clients have access to view their service activity and progress through the SonoTrix Help Desk portal.
8. Products, One-Time Services & Addon Licenses
Support plans include technical support, development, and consulting services only. The following items are not included in any support plan and must be purchased separately:
- CS-Cart products and add-ons
- One-time services (custom development projects, migrations, etc.)
- Addon licenses and subscriptions
- Third-party software licenses
These items can be purchased separately from our online store.
Frequently Asked Questions
1. What support plans do you offer for CS-Cart stores?
We offer four main plans: Starter Support, Essential Support, Advanced Support, and Premium Care, each tailored to different business sizes and technical needs.
2. How do I submit a support request?
All requests are handled via the SonoTrix Help Desk. Depending on your plan, you can also receive updates through email and, for Premium Care, optional WhatsApp notifications.
3. What are your response and resolution times?
Starter & Essential Support respond within 24 business hours. Advanced & Premium Care respond faster, with critical issues handled within 2–6 hours. Resolution times vary based on complexity and plan level.
4. Can I exceed my monthly hours?
Yes, additional work beyond your monthly quota is billed at overage rates based on the specific service type used. Overage rates vary by service type (see Overage Rates section for detailed rates). Each plan allows a maximum number of extra hours before requiring approval: Starter: 5h, Essential: 10h, Advanced: 10h, Premium: 20h. Tasks exceeding this limit require a separate proposal and approval.
5. Do unused hours roll over to the next month?
No, any unused hours expire at the end of the month and are not carried forward.
6. Are your support hours 24/7?
Official support hours are Sunday to Thursday, 9:00 AM – 5:00 PM GMT+2.
7. Do you provide custom development and integrations?
Yes, Advanced Support and Premium Care include minor customizations. Extensive custom development, integrations, and web server changes are available as separate services or through Premium Care plan hours.
8. How is my subscription renewed?
Plans automatically renew each month. To cancel or upgrade, clients must contact our sales team via email or phone.
9. Can Premium Care create tasks and monitor progress for me?
Yes. For Premium Care, we proactively create tickets, assign tasks, and monitor progress with notifications and performance tracking on the Help Desk platform.
10. How do I track my SLA and performance?
All clients can track support tickets, response times, and progress through the SonoTrix Help Desk. Advanced & Premium Care clients receive detailed reports and analytics on system health and ongoing tasks.