We are SonoTrix
CS-Cart Services & Solutions
Professional CS-Cart development, support, and consulting services tailored for your business. We design your future with cutting-edge e-commerce solutions.
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What We Offer
Comprehensive CS-Cart services to help your business grow
Development
Custom CS-Cart development, design enhancements, and feature upgrades crafted for your store. We deliver stable solutions with clean, efficient code and industry-standard practices.
Technical Support
Reliable technical support and fast issue resolution during official working hours, ensuring your CS-Cart store runs smoothly with expert assistance whenever you need it. See Pricing
Consulting
Strategic consulting from senior technical experts to guide your key decisions. We provide advice on architecture, scalability, and long-term business growth.
Security & DevOps
Comprehensive security assessments, server infrastructure management, and DevOps solutions for enterprise-level stores. We keep your CS-Cart environment secure, optimized, and reliable.
Integration
Seamless API integrations with payment gateways, shipping providers, and third-party services. We connect your CS-Cart store to the tools you need to succeed.
Optimization
Performance optimization, SEO enhancements, and conversion rate improvements. We boost speed, search visibility, and user experience to maximize your sales.
CS-Cart Mobile App
Fully customizable mobile app for CS-Cart, designed to increase conversions, enhance engagement, and deliver a fast, modern shopping experience on iOS and Android. Learn More..
+40 Ready-to-Use Add-ons
Library of 40+ plug-and-play CS-Cart add-ons covering performance, UX, marketing, payments, and shipping. Ready to install and instantly enhance your store.
Our Work Process
How We Work
A clear, structured workflow designed for reliable, high-quality delivery across all CS-Cart projects and technical services.
Discovery
We analyze your business model, store structure, and technical challenges to fully understand what needs to be achieved.
Planning & Scope
We define requirements, outline tasks, estimate hours, and create a practical roadmap that aligns with your goals.
Solution Design
We design the technical approach—whether it's custom development, performance enhancement, or system optimization—ensuring it fits your workflow and future growth.
Development & Implementation
We build, customize, configure, and integrate CS-Cart features with clean code, proper standards, and a focus on stability.
Quality Assurance
We test thoroughly: functionality, performance, compatibility, UI/UX, and edge-cases to ensure the solution works flawlessly.
Deployment & Support
We launch the solution into your live environment smoothly, then provide continuous support, monitoring, fixes, and improvements as needed.
Service Lines
Plans, Overages & One-Time Packages
Explore each service line for monthly retainers, overage rates, and related one-time work
Monthly support retainers with type-based hour quotas, SLA coverage, and ops one-time services.
View Support PlansOne-time Brand Identity projects and monthly creative retainers for UI, marketing graphics, UX, and long-term creative partnership.
View Design PlansManaged marketing retainers from social channel operations to SEO content and strategic SEO—pair with Design for creatives.
View Marketing PlansCommerce Growth Bundles
Recommended service combinations for your growth stage
Shaped by our consulting team to help you choose the right mix of services. Every service stays independent with its own managed plan — combine only what you need, receive one quotation, and add more as your business grows.
Launch a new CS-Cart business with the essential technical, branding, and tracking foundations in place.
Recommended services:
- CS-Cart setup and server configuration
- Brand Identity or UI design project
- Marketing tracking setup (when applicable)
Best for: New CS-Cart businesses preparing to go live
Outcome: a professional storefront ready for launch with a consistent visual identity and marketing foundations.
Talk to SalesKeep an active store stable and visually current, with continuous maintenance that supports day-to-day operations.
Recommended services:
- Technical Support plan
- Design retainer
- Social Marketing retainer
Best for: Live stores that need dependable day-to-day operations
Outcome: reliable operations with continuous UI improvements, ongoing creative support, and consistent channel management.
Talk to SalesIncrease traffic, conversions, and marketing performance—then scale into a fully managed technical, creative, and marketing partnership.
Recommended services:
- Technical Support (Advanced or Premium)
- Design Business or Design Enterprise
- Marketing Growth or Marketing Performance
Best for: Established and high-volume stores ready for continuous growth
Outcome: continuous platform improvements, creative production, structured marketing execution, and long-term business growth.
Talk to SalesService Level Agreement (SLA)
1. Response Time
Starter & Essential Support: Within 24 business hours (Sun–Thu, 9:00 AM – 5:00 PM GMT+2).
Advanced & Premium Care: Within 4–6 business hours; critical issues within 2 hours.
2. Resolution Time
Starter Support: Minor issues resolved in 48–72 hours.
Essential Support: Minor/medium issues resolved in 24–48 hours.
Advanced Support: Medium/complex issues resolved within 24 hours; high-priority within 12 hours.
Premium Care: Critical issues prioritized; 12 hours for urgent, 24 hours for non-critical.
3. Availability
Support is provided during official working hours (Sun–Thu, 9:00 AM – 5:00 PM GMT+2).
4. Hours & Overages
Each plan includes defined monthly hours distributed across service types. Extra hours are billed at overage rates shown on each service page.
Each plan allows a maximum number of extra hours before requiring approval: Starter: 5h, Essential: 10h, Advanced: 10h, Premium: 20h.
5. Products & One-Time Services
Support plans include technical support, development, and consulting only. Products, add-on licenses, and separate one-time projects are quoted by sales — contact us to get started.
Frequently Asked Questions
1. What support plans do you offer for CS-Cart stores?
We offer four main plans: Starter Support, Essential Support, Advanced Support, and Premium Care. See the Technical Support page for details.
2. How do I submit a support request?
All requests are handled via the SonoTrix Help Desk. Depending on your plan, you can also receive updates through email and, for Premium Care, optional WhatsApp notifications.
3. Can I exceed my monthly hours?
Yes. Additional work beyond your monthly quota is billed at overage rates for the service type used. Each plan allows a maximum number of extra hours before requiring approval: Starter: 5h, Essential: 10h, Advanced: 10h, Premium: 20h.
4. Do unused hours roll over to the next month?
No, unused hours expire at the end of the month and are not carried forward.
5. Are your support hours 24/7?
Official support hours are Sunday to Thursday, 9:00 AM – 5:00 PM GMT+2.
6. How is my subscription renewed?
Plans automatically renew each month. To cancel or upgrade, contact our sales team via email or phone.