CS-Cart Technical Support
CS-Cart Support Plans
Monthly retainers with type-based hour quotas, overage rates, and related one-time operations services.
View Plans Contact SalesSupport Plans
Choose the right monthly coverage
Hours are allocated by service type. Extra hours are billed at the overage rates below.
Starter Support
$150 /month.
Up To ~14 Hours
Hours Distribution:
- 3h Web Development
- 5h Inquiries
- 3h Technical Support
- 2h Infrastructure & Security Troubleshooting
- 1h Consulting Services
Included Services:
- Add-ons installation
- Backend configuration
- CSS customization
- Layout content customization
- Front Bug fixes
- Translation of interface sections if required
- Limited support requests
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting up to 1–2 hours per month
Not Included:
- Modifications to hosting/server configuration
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services
- Quick support via online chat or WhatsApp
- Quick customizations beyond plan scope
- CS-Cart upgrade services
- Repeated recommendations or performance checks
- Custom development & integration beyond included scope
- Web server configuration
Essential Support
$400 /month.
Up To ~39 Hours
Hours Distribution:
- 8h Web Development
- 12h Inquiries
- 8h Technical Support
- 4h Infrastructure & Security Troubleshooting
- 2h Consulting Services
- 2h Upgrade Services
- 3h Investigation & Tracing
Included Services:
- Add-ons installation
- Backend configuration
- CSS customization
- Layout content customization
- Front Bug fixes
- Translation of interface sections if required
- Unlimited support requests within the scope of included features
- CS-Cart upgrade service 20 Hours
- Modifications to hosting/server configuration within allocated hours
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting up to 3 hours per month
Not Included:
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services
- Quick support via online chat or WhatsApp
- Quick customizations beyond plan scope
- Repeated recommendations or performance checks
- Custom development & integration beyond included scope
- Web server configuration
Advanced Support
$700 /month.
Up To ~75 Hours
Hours Distribution:
- 18h Web Development
- 18h Inquiries
- 15h Technical Support
- 10h Infrastructure & Security Troubleshooting
- 4h Consulting Services
- 4h Upgrade Services
- 4h Investigation & Tracing
- 2h Meetings & Communications
Included Services:
- Add-ons installation
- Backend configuration and optimization
- CSS customization
- Layout content customization
- Front Bug fixes
- Translation of interface sections if required
- Unlimited support requests within the scope of included features
- CS-Cart upgrade service up to 40 hours per month
- Minor customizations and adjustments within plan hours
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services within plan hours
- Quick support via online chat or WhatsApp during business hours
- Modifications to hosting/server configuration within allocated hours
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting up to 5 hours per month
- Assistance with backend optimizations and minor performance improvements
- Web server configuration within allocated hours
Not Included:
- Extensive customizations beyond plan scope
- Repeated recommendations or full performance audits
- Custom development & integration beyond included scope
Premium Care
$1,500 /month.
Up To ~167 Hours
Hours Distribution:
- 45h Web Development
- 40h Inquiries
- 35h Technical Support
- 25h Infrastructure & Security Troubleshooting
- 6h Consulting Services
- 7h Upgrade Services
- 7h Investigation & Tracing
- 2h Meetings & Communications
Included Services:
- Add-ons installation
- Backend configuration and optimization
- CSS customization
- Layout content customization
- Front-end bug fixes
- Translation of interface sections if required
- Unlimited support requests within the scope of included features
- CS-Cart upgrade service up to 40 hours per month
- Minor customizations and adjustments within plan hours
- Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services within plan hours
- Quick support via online chat or WhatsApp during business hours
- Quick customizations within plan scope
- Performance checks and recommendations
- Custom development & integration within plan hours
- Modifications to hosting/server configuration within allocated hours
Additional Capabilities:
- Create and customize HTML/CSS pages on request
- Server troubleshooting within allocated hours
- Assistance with backend optimizations and minor performance improvements
- Extended support availability
Not Included:
- Modifications beyond allocated hours without approval
- Extensive customizations requiring separate proposals
Related One-Time & Ops Services
Installation, performance, and server care
Operations
Installation & Server Setup
$500 one-time
CS-Cart installation, server configuration, and go-live readiness.
Get Started
Operations
SEO & Performance Optimization
$500 one-time
Store performance, SEO fundamentals, and conversion-focused tuning.
Get Started
Operations
Server Maintenance Support
$149 /month
Ongoing server maintenance and monitoring for your CS-Cart environment.
Get StartedSupport Overage Rates
Extra support hours beyond your monthly quota:
* Rates apply to hours consumed beyond your monthly plan quota
How can we help?
Get In Touch
Fill out my online form.